Using Wilco

Wilco is Reflya’s AI aviation assistant. It helps you find and compare aircraft, think through a purchase, and understand how Reflya works. Using Wilco is free.

Where to find it

On reflya.com, choose Ask Wilco in the top navigation (on desktop) or under the search box on the home page. You can open Wilco without an account, but you need to sign in with a free Reflya account to send it a message.

If you ask Wilco something before you have signed in, it keeps your question. Once you sign in, or create your account, you come back to the same page and Wilco answers it.

Speak your question

On reflya.com you can speak to Wilco instead of typing. Tap the microphone in the message box (your browser asks to use it the first time), ask your question, then tap the square to stop. Your words appear in the box for you to check and send. Nothing is sent until you send it, and a recording can be up to 30 seconds.

The recording is turned into text by Cloudflare, Reflya’s service provider, and is not kept. Wilco only ever sees the text you send.
Wilco is never listening between messages. The microphone is on only while you are recording, and your browser shows when it is.
Spoken questions have their own daily limit, separate from the message allowance. If you reach it, you can still type.
The microphone is on reflya.com for now.

What Wilco can help with

Searching current listings. Wilco looks up aircraft that are listed on Reflya right now and only talks about what it finds. If nothing matches, it says so and suggests widening the search.
Dealer details. Ask about a dealer to see their public storefront information, such as specialties and whether they are verified.
Finding a flight school. Wilco searches the flight schools in Reflya’s Services directory, by where you are and by what you want to learn. See Finding a Flight School.
Buying guidance. General questions about aircraft types, typical missions, ownership costs, and the buying process (pre-buy inspection, title search, escrow, financing, insurance).
How Reflya works. Plans, billing, claiming a preview listing, listing statuses, messaging, and advertising a business. Wilco answers these from the help center articles and links to the full guide.

What Wilco does not do

It is not a source of safety, airworthiness, legal, or tax advice. For those, talk to the right professional, such as an A&P/IA, a CFI or DPE, an aviation attorney, or a tax advisor.
It does not share seller contact details. To reach a seller, open the listing and send a message through Reflya. You need a free account to message a seller.
It sticks to aircraft, flying and Reflya. Wilco will politely steer off-topic requests back to aircraft and flying.

Wilco is an AI and can make mistakes. Details about an aircraft come from the seller’s listing, so verify them with the seller and through your own pre-purchase inspection.

Message limits

To keep Wilco available for everyone, there are two fair-use limits: a short per-minute limit, and a daily message allowance for each person. Reflya adjusts the daily allowance over time, and Wilco cannot see how many messages you have left. When you use up your daily allowance, Wilco is back the next day. Wilco is never a paid feature, and hitting a limit never asks you to pay.

If Wilco says it is fully booked for the day, the site-wide daily limit has been reached. Check back the next day.

Your conversations

Your messages and the details of listings relevant to your question are sent to Anthropic, Reflya’s AI service provider, to generate a reply.
Conversations are stored for up to 90 days from your last message so you can return to them, and they are deleted when you delete your account.
To remove a conversation sooner, choose Delete in the Wilco chat (the trash can icon on a phone). It asks you to confirm.
If you rate a reply, the rating is stored with the conversation to help improve Wilco.
Please do not include sensitive personal information in your messages.

The Privacy Policy has the full details.

Need a person?

If Wilco cannot help, or you have a billing or account question, contact the Reflya team. We read everything.

Blue skies, The Reflya Team